Shipping policy
Shipping Policy
We ship to the 48 contiguous United States. Most of the orders are processed and shipped out within 1-3 business days. All estimated lead times are listed in the Specifications section of each product page, and may vary based on current backlogs, stock levels, or other outside variables. All orders must be shipped; pick-up services are not offered. Please ensure that all shipping information you have provided to ShineRetrofits.com is correct as you will be responsible for any additional costs incurred if the shipping information you have provided is incorrect and shipments have to be rerouted. Daily shipping deadlines vary by product and manufacturer. All Next Day, 2 Day and 3 Day orders must be placed before 12:00 PM MST in order to be shipped that same day, provided that the products are in stock. All orders placed after 12:00 PM MST will ship the next business day, provided that the products are in stock. A tracking number will be emailed to you as soon as the shipping department provides it. There may be a 1-2 day delay in providing the tracking number based on volume. It is your responsibility to unload the product from freight shipments. ShineRetrofits.com provides free shipping on large orders but will not procure the services to unload product. Where available, we provide information about the necessary equipment to large shipments, which may include the need to use heavy equipment to unload products. Any charges incurred by you to unload product or due to delay in unloading the products will be your responsibility. We are pleased to currently offer free ground or freight shipping on orders over $500 shipped to the contiguous 48 states. Items over 48 inches may be subject to additional charges. Should you request a shipping method other than ground or freight shipping, additional charges may apply. Additional charges may also be incurred for residential freight orders, orders requiring a lift gate or appointment, re-delivery or a change of address. If you are outside of the contiguous United States, including, but not limited to shipments to APO, FPO, and P.O. Box addresses, Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands, and to international addresses, please contact us for assistance on ordering. For orders outside the lower 48 states, shipping charges are calculated on the total weight of the order at the time of purchase.
Damaged Products
Shipping damage may occur. Please immediately inspect all orders before signing off with the shipping company. You must refuse any orders that show obvious signs of damage at delivery. If you need to return the order due to shipping damage that was not visible at the time of delivery, please call us immediately. ShineRetrofits.com is not responsible for any damage that is reported more than 24 hours after receiving the product. Once the damage is reported provided that it is within 24 hours, we will contact the shipping carrier for inspection and provide you with further instructions. We will make every effort to resolve the damaged case as soon as possible.