This is a list of frequently asked questions that pertain to shopping on ShineRetrofits.com. If you have a technical question, please visit our technical FAQ section.Our lighting glossaryis another great resource.
Order Status
How do I check my order status?
How do I check my order status?
Click here to log in to your account. Once you are logged in, you will be able to navigate to your order and check the status there.
May I have a tracking number for my order?
May I have a tracking number for my order?
You will received a tracking number via email as soon as we receive it ourselves. If it has not been emailed to you and does not appear on your order status page, then we are not able to provide it to you yet.
Order Cancellation
What if I am missing an item from my shipment?
What if I am missing an item from my shipment?
If you are ordering parts from different manufacturers, they will arrive separately and often times on different days. Log in to your account to check your order and compare to the quantities received. If there is still something wrong, give us a call at 1-800-983-1315, email info@shineretrofits.com, or reach out using the chat function in the bottom left of our website.
May I have a tracking number for my order?
May I have a tracking number for my order?
You will received a tracking number via email as soon as we receive it ourselves. If it has not been emailed to you and does not appear on your order status page, then we are not able to provide it to you yet.
Shipping
Where does Shine ship their products to?
Where does Shine ship their products to?
Currently, we ship to the 50 United States.
How much will shipping cost?
How much will shipping cost?
Free shipping for orders over $500. Items over 48 inches may be subject to additional charges.
May I use my own UPS or FedEx shipping account?
May I use my own UPS or FedEx shipping account?
Yes, please tell your salesperson when you are placing the order that you would like to use your own account.
Getting The Best Price. Guaranteed.
How do I receive a rebate for my product order?
How do I receive a rebate for my product order?
While many of the products found on ShineRetrofits.com are eligible for rebates, they will be issued by your local energy utility company. You can find more information about this process at the Rebate Center page.
Do you match prices of competitors?
Do you match prices of competitors?
We will do what it takes to earn your business. Every product we have online is checked to make sure we are the lowest price online, and we also offering high quantity and contractor rates for ongoing customers and large projects. If you find a price lower somewhere else for the same part number or one similar from another vendor, we will match that price! Feel free to contact us here or give us a call. We look forward to working with you.
How do I know it is safe to shop on ShineRetrofits.com?
How do I know it is safe to shop on ShineRetrofits.com?
Your credit card info is safe with us! All browsing and shopping on ShineRetrofits.com goes on on a secure https portal. We also take many steps to ensure the safety of our customers and their personal information. We will not sell or share your personal information, EVER.
Other Questions
Where is ShineRetrofits located?
Where is ShineRetrofits located?
ShineRetrofits.com is based in Denver, Colorado, but our employees enjoy living all around the state in Breckenridge, Lakewood, Golden, Parker, Evergreen, and more!
How do lighting rebates work?
How do lighting rebates work?
Any other questions?
Any other questions?
We are available to help over the phone on Monday-Friday from 6AM-6PM, 1-800-983-1315. We alsohave a chat feature on our website that operates during the same hours as phone line.
Technical FAQ
Fluorescent
Fluorescent
- What are the pros and cons of fluorescent lighting?
- Are Fluorescent T12 Lamps Banned?
- How do fluorescent ballasts work?
- What is a ballast factor?
- What is the difference between instant and programmed start ballasts?
- Why do fluorescent lamps and ballasts fail?
Lighting Controls
Lighting Controls
- How can I use lighting controls and sensors to save energy in my warehouse?
LED
LED
- How do I retrofit T8 linear tubes to LED?
- How does dimming work for LED lights?
- How does LED lighting work?
- What are some common applications for LED lighting?
- What is an LED driver and how does it work?
- Why would an LED light fail?
General Lighting
General Lighting
- How does an electrical circuit work?
- How does the human eye read light?
- Should I use fluorescent or LED troffers in my office?
- What are kilowatt hours(kWh) and how are they calculated?
- What are some energy efficient options for lighting a warehouse?
- What is the electromagentic spectrum?
- What does "wattage" mean?
- What is a lumen?
- What does "wet location" mean for lighting?
- What is "Average Rated Life"?
- What is Color Rendering Index (CRI)?
- What is color temperature(Kelvin)?
- What is DLC?
- What is lumen maintenance?
- What is the difference between initial and mean lumens?
- What is the difference between lumens and candelas?
Old Technology
Old Technology
- What is a mercury vapor lamp?
- What is a metal halide lamp?